FAQ

Is my order insured?

I fully insure all items for the purchased value. If an item is damaged upon receipt please contact me within 72 hours of delivery so that I can file a claim with the shipping company. It is imperative you contact me within 72 hours of your order being delivered so I can collect important information to open a claim otherwise you run the risk of not being able to have the claim approved. You MUST keep all of the packaging material until the claim has been processed. 

Do you accept returns or exchanges?

Due to the customization of all orders there are no returns or exchanges. If you have a quality issue with your order when you receive it, you have 72 hours to reach out to me to resolve the issue. If the error is made on my part a new replacement will be sent out. Approved replacements will be done only when the original item has been received back to me.